Refund and Cancellation Policy

Laveau Studio Works

Effective Date: October 20, 2026

We want customers to feel confident when purchasing creative services from Laveau Studio Works. Because many services are personalized, refunds and cancellations depend on the status of the project.

1. Before Work Begins

Customers may request cancellation before work begins.

For an approved cancellation before work has started, the customer will receive a full refund.

2. After Work Begins

Once work has started, refund requests will be reviewed according to the work completed, expenses reasonably incurred, and the circumstances of the cancellation.

Any amount retained will be explained to the customer. Refunds will not be unreasonably withheld, and applicable consumer rights will be respected.

3. Completed Custom Work

Completed custom artwork, story outlines, and other personalized deliverables generally are not eligible for refunds solely because a customer changes their mind.

If the delivered work does not materially match the agreed service description, please contact us so we can review the issue and provide an appropriate correction, refund, or other remedy.

4. Consultations

Customers may request cancellation or rescheduling before their scheduled appointment.

Consultation cancellation deadline: 24 HOURS before scheduled time

If Laveau Studio Works cancels a consultation and cannot arrange a mutually acceptable replacement appointment, the customer will receive a full refund.

Missed appointments and late cancellations will be handled according to the cancellation deadline disclosed at booking, subject to applicable law.

5. Project Delays

If we cannot complete a project within the agreed timeline, we will communicate with the customer and discuss a revised delivery date or appropriate remedy.

6. Duplicate or Incorrect Charges

Customers should contact us promptly regarding duplicate transactions or billing errors. Confirmed incorrect charges will be corrected.

7. Promotional Purchases

Grand opening discounts and other promotional purchases remain subject to this policy.

Any approved refund will ordinarily be based on the amount actually paid, rather than the original undiscounted price.

8. Requesting a Refund

To request a cancellation or refund, email:

studioworks@janaelaveaubooks.com

Please include your order number, the service purchased, and a brief explanation.

9. Refund Processing

Approved refunds will generally be issued through the original payment method when supported. The time for funds to appear depends on the payment provider and financial institution.

Nothing in this policy removes rights or remedies available under applicable law.